Shipping policy
Shipping Policy
Processing Time
All orders are custom-made and processed within 10–12 business days (excluding weekends and holidays).
For personalised designs requiring approval, production will begin once the design has been confirmed.
You will receive a confirmation email once your order has been processed.
Shipping Times
Estimated delivery times depend on your location and are typically 3–7 business days within Australia.
Please note that shipping times are estimates and may vary due to carrier delays, peak periods, or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We offer:
- Free shipping on orders over $100
- Flat-rate shipping of $9.95 per order
Local Pickup
Local pickup is available in Bentleigh East (VIC 3165).
You will be notified when your order is ready for collection.
The exact pickup address will be provided after your order is confirmed.
Shipping Availability
We currently ship within Australia only.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear.
Delays & Issues
While we aim to deliver your order on time, but we are not responsible for delays caused by:
- Postal carriers
- Incorrect shipping information provided at checkout
If your order is significantly delayed, please contact us and we will assist you.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions about your order or shipping, please contact us:
Email: personalgift2000@gmail.com
Thank you for supporting our store.